Cancellation & Refund Policy

Deposit & Balance

To schedule a project, we require a deposit of 30% of the total contract price. The remaining 70% balance is due upon substantial completion of the work, unless a different schedule is agreed to in writing.

Cancelling Before Work Begins

If you cancel before any materials have been ordered or site work has started, your deposit will be refunded minus any costs we have already incurred on your behalf (such as design work, permitting fees, or special-order materials).

Cancelling After Work Begins

Once materials have been ordered or site work has started, your deposit is no longer refundable, as it covers materials, labor already scheduled, and costs committed on your project's behalf. If you cancel after work has started, you will be billed for materials purchased and work completed to date, and any amount owed beyond the deposit is due upon cancellation.

Delays Outside Our Control

Weather, permitting, and material availability can affect project timelines. Delays of this kind are not grounds for a refund of the deposit, as it has already secured your place in our schedule and any materials ordered for your project.

Questions

If you have questions about a specific project's deposit or cancellation terms, please contact us — the written agreement for your project will always control over this general policy.

Build ThirtyOne
115 Moss Dr, Castle Hills, TX 78213
(210) 393-7217
buildthirtyone@gmail.com